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La Mille shirts are manufactured in accordance with the information provided when the order is placed. La Mille guarantees that your shirt will be in perfect condition and assumes full responsibility for resolving any problems encountered at no extra charge.

When can I request assistance?

You can request assistance if you experience:

  • Manufacturing defects – we at La Mille carry out internal quality control on every garment although imperfections may occasionally go unnoticed;
  • Non-compliance with your order - your handcrafted shirt may occasionally differ from what you requested. In this case, the order will prevail and is always accessible to the customer within their account pages.

La Mille assumes full responsibility for resolution at no extra charge to the customer, including costs for returning the shirt to La Mille and for re-delivery.

How do I request assistance?

You can request assistance within 10 days from receipt of your shirt. Send your request to our customer care team from this page or email  with a description of your problem. Depending on the type of problem our customer care team will tell you how to proceed.

You may only request assistance if your shirt has not be worn or washed unless otherwise stated by our customer care team.

If you are required to return the shirt you may use the original packaging; we will send a courier to collect the package at your chosen address as soon as possible.